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Norton had experiment with customer

You drive for miles on perfectly pav roads but are outrag when you run into one pothole says Michael I. Norton an associate professor in the Marketing unit at Harvard Business School. It s hard to blame people for feeling that way however when most of what we see government doing is slinging potshots on the news says Norton.

The American people think

Government does nothing cause most of what they see is politicians talking he says. There is a very tenuous link tween people arguing in Congress and the streets getting fix. “THE SWEET SPOT IS WHERE YOU ARE WORKING HARD BUT ALSO GETTING Cambodia Telegram Number Data THINGS DONE” In a new paper Surfacing the Submerg State with Operational Transparency in Government Services Norton work with Ryan W. Buell assistant professor in the Technology and Operations Management unit to see what would happen if they show people exactly what government was doing on their half—starting on the most basic level of street repairs. Would that kind of transparency increase faith in government overall We are at the point where attitudes about government are at their lowest ever says Buell.

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There is a danger that that disgust

Xan lead to disengagement. Showing the ways in which government materially affects people s lives through its actions has the potential to improve Nigeria WhatsApp Numbers List perceptions and increase engagement. In previous research pdf Buell and satisfaction in travel and dating websites. They found that when these sites visually show the effort ing exert by the site during searches or transactions customers were more likely to  satisfi while waiting for results. There is a strange human tendency to value effort independent of outcome says Norton.

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